Policy on shipping charges for returnsUpdated 6 months ago

Our Error:
If you received a wrong product due to our error, please return the product unopened in the same package in which you received it and include a copy of the invoice. You will receive credit for the product once we receive the return. We will ship you the correct product at no additional shipping expense.

Shipping Damage:
If your package is visibly damaged upon arrival, refuse the package and have it delivered back to us. Contact us immediately at [email protected] or by calling toll-free at 1-800-479-1596 and we will have a replacement order shipped to you right away at no additional shipping expense.

Defective Products:
If you receive a product that is defective, out of date, or is in any way damaged from something other than shipment, please contact us within 24 hours of receipt. Please return the product in the same package in which you received it and include a copy of the invoice. We will ship you the correct product at no additional shipping expense or refund your money.

Your Error:
If you ordered a product by mistake or are unhappy with the item, you may return for a full refund, less any shipping charges or other fees associated with the order. Shipping will be done at your expense. You will receive credit which you may spend at our store for your item upon receipt.