Policy on shipping charges for returnsUpdated 13 days ago

Our Error:

If you received an incorrect product due to an error on our part, please contact our Customer Support Team for assistance.

We'll provide return instructions if a return is necessary and arrange to send you the correct product at no additional shipping expense.

Shipping Damage:

If your order arrives damaged, please contact our Customer Support Team as soon as possible so we can help make things right.

You can reach us at [email protected] or toll-free at 1-800-479-1596.

Our team will review the situation and assist you with the appropriate resolution, including a replacement at no additional shipping expense.

Defective Products:

If you receive a product that is defective, out of date, or damaged, please contact our Customer Support Team within 24 hours of receiving your order.

We'll review the issue and help determine the best resolution, which may include a replacement, refund, or store credit.

If a return is required, please follow the return instructions provided by our Customer Support Team. Any replacement resulting from a defective product will be shipped at no additional expense to you.

Your Error:

If you ordered a product by mistake or are unhappy with your purchase, you may request a refund or store credit, subject to our return policy.

Please note:

• Customers are responsible for return shipping costs when returning products due to personal preference or ordering mistakes.
• Original shipping charges and any applicable fees are nonrefundable.
• Please contact our Customer Support Team before returning an item so we can provide the appropriate instructions.

Important: If a return is required, please return any remaining unopened coffee bags. For food safety reasons, we cannot accept opened bags of coffee as returns.

If you have any questions about your return, we're always happy to help!

Email: [email protected]
Phone: 1-800-479-1596